It all started in 1988, Dr. Dan Schag created a system to measure employee satisfaction (Employee Satisfaction Index®), based on a behavioral frequency scale of 1 to 5, where common organizational processes like Teamwork, Communication, Leadership, etc. were evaluated using a common metric. Shortly thereafter, Survey Design Consultants was started, and the ESI questionnaire was being administered at all 420 Sheraton Hotels in 62 countries, and translated into over 30 languages. Decades later, SDC continues to be the leader in employee satisfaction surveys/employee engagement, working with global companies in numerous industries, all over the world.
Daniel Schag, Ph.D.
President & Founder
Daniel Schag, Ph.D. created the Employee Satisfaction Index® and is the founder of Survey Design Consultants Inc. Dan received a Bachelor’s degree with Honors in Psychology from U.C. Berkeley. He was admitted to the prestigious Doctoral program in Applied Social Psychology at U.C. Santa Cruz. Dan’s doctoral dissertation was an in vivo study of how police officers differentiate mental health disorders from criminal activities. It was a multi-method study that employed survey research, observational data, multivariate statistics and interviews. While the research methods have served Dan in many consultantships, the basic issue of decision making by police officers continue to be an important social issue.
Dan began his teaching career at C.S.P.P./Alliant International University and progressed to the level of Associate Professor of Organizational Psychology and Acting Dean. He helped to found the Doctoral program in Organizational Psychology and was also active in creating the Organization Development Center (ODC) at CSPP. The ODC teamed faculty members with graduate students to provide consulting services at for-profit companies, not-for-profit agencies, and governmental entities. A partial list of projects include, AIDS Project LA (organization), a federal prison (leadership), and an automated warehouse (American Conveyor Systems).
Chief Operating Officer
Eugene joined SDC in 2018 and has brought with him over eight years of executive experience in the medical industry, having great success in the ability to balance strategic decisions and financial discipline with a hands-on approach to leadership. Formerly, Eugene has held positions as Chief Operating Officer, and Chief Business Development Officer at Rheumatology Diagnostics Laboratory Inc. where he managed 60+ employees in nine departments. He also headed the Clinical trials department, forming partnerships with many of the top Pharmaceutical and Biotech companies in the world. Eugene holds a Bachelor of Science degree in Business Finance from California State University Northridge.
Susan Dumond, Ph.D.
Susan Dumond is a senior vice President, Global Talent at AECOM. AECOM is a premier multinational engineering firm that provides design, build, finance, and management services to a wide range of clients around the world delivered by 87,000 employees. Projects range from designing and building the World Trade Center to decommissioning the San Onofre Nuclear Power Plant.
In this position, Ms. Dumond leads global talent management strategies that attract, develop and retain both the current and future workforce of AECOM. She set the first global talent strategy focused on leadership, engagement and growing careers. Previously Ms. Dumond was VP, Talent and Organization Effectiveness for Disney-ABC Television Group responsible for building individual, team, and organizational capabilities to execute DATG’s strategic priorities through leadership of organizational development, learning and development, workforce analytics and insights, and HR marketing functions.
In addition, she established the Walt Disney Company’s Employee Digital Media organization chartered to deliver to Disney employees simple, engaging digital products that help them with everything they have to do and want to do anytime, anywhere. She delivered the second most downloaded app in the Disney store and designed user interface and information architecture for two enterprise systems that deliver HR and IT services.
Prior to joining Disney in 2004, Ms. Dumond held executive consulting positions in the strategic change practices at IBM, PricewaterhouseCoopers LLP, and Survey Design Consultants, Inc. where she guided Fortune 500 companies in the transformation of their business. Prior to her consulting experience, Ms. Dumond was a literary agent for The Coppage Company, representing television writers on shows such as The Cosby Show and Beverly Hills 90210.
Ms. Dumond received a master’s degree in organizational behavior and her doctorate degree in organizational psychology from the California School of Professional Psychology, Los Angeles, CA. She also has a bachelor degree from psychology from Randolph-Macon Woman’s College, Lynchburg, VA.